Warranty & Repairs

Enterprise Warranty Policy

We trust what we make because we use what we make. We will cover all material or manufacturer defects for the time periods outlined below. This does not include normal wear and tear, user modifications, misuse, or accidental damage.

Products/Category	Warranty Period (from date of purchase)
Lighting Products	3 years
Apparel/Softgoods (Packs & Gloves)	Practical Product Lifetime
Footwear	1 Year
Jetforce Packs (2019* Models and on)	3 years for the pack, 1 year for li-ion Battery
All other products	1 Year

Submitting a claim

If you have an item that requires warranty, a claim can be submitted by clicking the button. In some cases, we require that the defective product be returned to us as part of the warranty process. Black Diamond reserves the right to determine the cause of damage, and the resolution of each warranty claim, as well as to request proof of purchase for any claim.

Due to high seasonal volumes, please expect jetforce repairs to take between three and four weeks. We apologize for this delay.

For the time period specified above following purchase, unless otherwise indicated by law, we will warrant to the original retail buyer only that our products are free from defects in material and workmanship as originally sold. If you receive a defective product, return it to us and we will replace it subject to the following conditions: We do not warrant products which show normal wear and tear or that have been used or maintained improperly, modified or altered, or damaged in any manner. Any products or categories not listed are subject to a 1-year limited warranty.

Submit a claim

Warranty Service FAQ

What is a 'defective' product?

A product is considered defective if it does not meet its performance, manufacturing, or design specifications. An example would be a backpack buckle that comes undone while under a normal load. This does not include issues such as fit or sizing, or damage caused by neglect or misuse. See below for a list of exclusions.

Will my product be replaced or repaired?

Black Diamond will first attempt to repair your product. If a repair is not possible, or not cost effective, then replacement will be considered. Products that are out of stock or discontinued will be replaced with the closest equivalent. Repairs are made in order to restore an item to the original functionality and may not result in a factory appearance. Original products that are replaced through warranty will not be returned

How long will it take to get my gear back?

Service time can vary depending on the solution that is necessary. Typical service time can be as little as 1 week or up to 6 weeks for some cases. This time frame depends on the solution needed to resolve the case.

How do I contact warranty about my claim?

When you submit a claim, a service center representative will reach out to you and keep you updated on your claim. You can email them additional questions or information about your claim throughout the process.